Privacy Policy
Last updated: January 2025
1. Introduction
PopQuizKenya ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services at popquizkenya.com (the "Service").
By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Create an account: Name, email address, phone number, password, and country
- Set up withdrawals: Bank account details including account number, bank name, and account holder name
- Make payments: Transaction information processed through our payment partners
- Contact us: Any information you include in your communications with us
2.2 Information Collected Automatically
When you use our Service, we automatically collect:
- Device information: Device type, operating system, browser type, and unique device identifiers
- Usage data: Pages visited, features used, quiz participation, time spent on pages, and interaction patterns
- Log data: IP address, access times, referring URLs, and error logs
- Cookies: Session identifiers and preferences (see Section 7)
2.3 Gameplay Information
We collect data related to your quiz participation, including:
- Quiz attempts and completion status
- Answers submitted and response times
- Stages completed and prizes earned
- Historical performance and statistics
3. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain our Service | Contract performance |
| Process quiz participation and prizes | Contract performance |
| Process payments and withdrawals | Contract performance |
| Verify your identity and prevent fraud | Legitimate interest / Legal obligation |
| Send important account notifications | Contract performance |
| Improve and optimize our Service | Legitimate interest |
| Respond to your inquiries and support requests | Contract performance |
| Comply with legal obligations | Legal obligation |
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who assist us in operating our Service, including:
- Payment processors (for handling transactions)
- Cloud hosting providers (for data storage)
- Email service providers (for notifications)
- Analytics providers (for usage insights)
These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests, including:
- Court orders or subpoenas
- Government or regulatory requests
- Law enforcement investigations
4.3 Protection of Rights
We may disclose information when we believe it is necessary to:
- Enforce our Terms of Service
- Protect against fraud or security threats
- Protect our rights, property, or safety
- Protect the rights of our users or the public
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS
- Password protection: Passwords are hashed using industry-standard algorithms (bcrypt)
- Access controls: Access to personal data is restricted to authorized personnel only
- Regular security reviews: We regularly assess and update our security practices
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain records for audit and compliance purposes
Account information is retained for the duration of your account plus an additional period required by law (typically 7 years for financial records). You may request deletion of your account by contacting us.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential cookies: Maintain your session and enable core functionality
- Preference cookies: Remember your settings and preferences
- Analytics cookies: Understand how visitors use our Service
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our Service.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your information
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@popquizkenya.com. We will respond to your request within 30 days.
9. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending you an email notification for significant changes
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@popquizkenya.com
General Support: support@popquizkenya.com